Communication Archives - Page 4 of 6

How I Stopped Saying ‘Ah’ and ‘Um’

I never thought I would say this, but I learned how to stop saying “Ah” and “Um” while waiting in line for a Subway sandwich…

Approaching problems from a coaching mindset means believing that the other person holds the solution instead of you.

Have you ever heard a manager give feedback to their entire team, but you knew that feedback was intended for one specific person?

Receiving feedback is one of the most difficult aspects of leadership. For years, I’ve been working to become a better receiver of feedback.

If you recently became a manager, you know how hard it is to evaluate and improve the performance of your team. Here are 10 tips.

Regardless of the situation, most upset clients ultimately want the same type of issue response, and it comes down to seven steps.

From sources both expected and unexpected, here are seven ways to become a better public speaker. They’ve helped me and they’ll help you too.

While we likely can’t avoid tough family conversations, we can at least prevent them from turning into legendary family brawls.

As an author, Malcolm Gladwell is often criticized for his lack of academic rigor. But his ability to simplify helped me love reading again.

Refusing to share feedback is unkind and unfair. Here are 7 ways to share feedback effectively to truly help others.